Studio policies
How we keepthe room calm.
Reservations, cancellations, late arrivals and the few things we ask of everyone who steps onto the mat. These apply to every class, pack and membership.
Seven mats, and why
Arena holds seven mats per class. That number keeps groups small enough for real corrections and the heat comfortable for everyone in the room. When a class is full the schedule says so and the next available time is one hour away.
Reservations
- Book your class in advance through our platform.
- Once you book, your spot is secured.
- We recommend keeping your account information up to date.
Late arrivals
- Ideally, arrive 5 to 10 minutes before class.
- First class? Arrive 10 to 15 minutes early to see the studio and complete your registration.
- If you are running late, you can join up to 10 minutes after class begins, as long as the instructor considers it safe.
- After 10 minutes, for everyone's safety, we cannot let you in and the credit is lost.
Cancellations & no-shows
- Change of plans? Cancel at least 24 hours in advance and your credit goes back to your account.
- If you cancel with less than 24 hours' notice, the credit cannot be recovered.
- If you cannot make it and do not cancel, the credit is lost.
- Arriving after the first 10 minutes counts as a no-show.
- We never charge extra fees for cancelling.
Health & safety
- Tell the instructor if you have an injury, limitation or medical condition.
- Listen to your body and modify the exercises whenever you need to.
- If you feel pain, dizziness, nausea or shortness of breath, pause and let us know.
- Hydrate before, during and after class.
- In heated classes, keep in mind that exercise and heat ask a little more of your body.
Studio etiquette
- Silence your phone so the class stays free of distractions.
- Keep your things in the designated areas.
- Help us keep a positive, respectful atmosphere.
Belongings
- Take care of your belongings: ARENA cannot be held responsible for items that are lost, stolen or damaged.
Participation
- For everyone's wellbeing, ARENA may pause or limit participation if someone's condition or behaviour puts their own safety or the safety of others at risk.
Memberships & credits
- Class credits are tied to your account. A five-class pack can be shared with one guest; memberships cannot be transferred.
- Memberships renew monthly and can be paused once a year, for up to one month.
- Unused classes do not roll over, except the four-a-month membership which carries one month.
Thank you for being part of our community.
Seven mats. Yours can be one of them.
Fifty minutes in a warm room, guided in Spanish, with an instructor close enough to see every movement.